From 1 July 2021, the VAT rules for orders delivered to the EU have changed. Since 31 December 2020, we’ve not been charging VAT on these orders, but, if the order was over 22 Euros in value, the customer may have been charged VAT and admin charges before the courier released the parcel to them. From 1 July, the 22 Euro limit has been removed and VAT may be charged on all orders regardless of value.
There is the option for us to apply VAT at the delivery countries rate when the customer places the order. We would have to account for this correctly and submit monthly returns via the EU Import One-Stop Shop (IOSS) through an intermediary. At the moment, we’ve decided not to implement this option, because it’s complex and will require changes to our website, but I’ll continue to keep an eye on it.