VAT on orders to the EU

From 1 July 2021, the VAT rules for orders delivered to the EU have changed. Since 31 December 2020, we’ve not been charging VAT on these orders, but, if the order was over 22 Euros in value, the customer may have been charged VAT and admin charges before the courier released the parcel to them. From 1 July, the 22 Euro limit has been removed and VAT may be charged on all orders regardless of value.

There is the option for us to apply VAT at the delivery countries rate when the customer places the order. We would have to account for this correctly and submit monthly returns via the EU Import One-Stop Shop (IOSS) through an intermediary. At the moment, we’ve decided not to implement this option, because it’s complex and will require changes to our website, but I’ll continue to keep an eye on it.

Coronavirus Update 25 March 2020

Although our retail shop is now closed until further notice, we are still sending out orders received online, by email or over the phone.

We are finding it difficult to send out orders as quickly as normal due to reduced hours at our local post offices, but please continue to buy from us.

Free Postage

Royal Mail is increasing its prices from 23 March 2020 and we have taken the opportunity to review our postage.  Because everyone is staying at home where they can, we are offering free postage on UK orders over £35, over £50 to Europe and £75 to the rest of the world.

Hermes Delivery option

We have decided to suspend the Hermes delivery option at the moment.  We have had a lot of problems with parcels not being delivered.  In addition, their new website has not been working properly, taking up a lot of everyone’s time.  We have added a Royal Mail 2nd class option as an alternative and we will review the situation after Christmas.