Due to staff holidays, the shop and office will be closed until Saturday 26 February. We will continue to send online orders out, answering emails and responding to voicemails.
Christmas Opening Times
We will be sending orders out over Christmas and New Year subject to Royal Mail delivery schedules. The shop and office will re-open on 4 January 2022.
VAT on orders to the EU
From 1 July 2021, the VAT rules for orders delivered to the EU have changed. Since 31 December 2020, we’ve not been charging VAT on these orders, but, if the order was over 22 Euros in value, the customer may have been charged VAT and admin charges before the courier released the parcel to them. From 1 July, the 22 Euro limit has been removed and VAT may be charged on all orders regardless of value.
There is the option for us to apply VAT at the delivery countries rate when the customer places the order. We would have to account for this correctly and submit monthly returns via the EU Import One-Stop Shop (IOSS) through an intermediary. At the moment, we’ve decided not to implement this option, because it’s complex and will require changes to our website, but I’ll continue to keep an eye on it.
Coronavirus Update 25 March 2020
Although our retail shop is now closed until further notice, we are still sending out orders received online, by email or over the phone.
We are finding it difficult to send out orders as quickly as normal due to reduced hours at our local post offices, but please continue to buy from us.
Free Postage
Royal Mail is increasing its prices from 23 March 2020 and we have taken the opportunity to review our postage. Because everyone is staying at home where they can, we are offering free postage on UK orders over £35, over £50 to Europe and £75 to the rest of the world.
Coronavirus Update
Our online shop remains open for orders. You may also phone our shop, Woollen, in Frome, Somerset on 015395 68341 to place your order. We are open between 10am and 4pm Monday to Saturday.
Hermes Delivery option
We have decided to suspend the Hermes delivery option at the moment. We have had a lot of problems with parcels not being delivered. In addition, their new website has not been working properly, taking up a lot of everyone’s time. We have added a Royal Mail 2nd class option as an alternative and we will review the situation after Christmas.
On the move …
We are packing up to move on 30th May. We hope to be able to send orders out again by the first week of June.
Festiwool, Watford and The Wool Monty, Sheffield
We have unfortunately had to pull out of Festiwool, Watford on the May Bank Holiday and The Wool Monty in Sheffield on 15 & 16 June. This is because we are now moving home and business from Town End in the last week of May.
Our New Cumbria Sock Yarn
Cumbria Alpaca Sock Yarn
This yarn is being unveiled at unravel 2019 at the Farnham Maltings next week. This yarn is a blend of 47% British alpaca with 43% Blue Faced Leicester wool blended with 10% nylon.
We buy the Blue Faced Leicester wool from farms around the Yorkshire Dales and Cumbria, so this really is a local yarn. We carefully skirt and grade each fleece at Town End. This wool was then blended with white and coloured British alpaca fleeces which we clean and grade on a wire mesh over an old table tennis table. The fleeces are mainly white but about 15% are black, fawn, brown and grey. The resulting natural oatmeal colour is a great base for the eight dyed shades:Aubergine, Turquoise, Pink, Olive, Mustard, Midnight, Grey and Rust.
After scouring (washing), carding, combing with the nylon and dyeing, all in West Yorkshire, the fibre was finally spun. We have plied and hanked a small amount for hand-knitters – the rest is being knitted into socks for Arbon Socks…..
Blue Faced Leicester sheep wool
White alpaca fleece
